Frequently Asked Questions

Most customers receive their packages within 6–15 business days. Orders are carefully processed, packed, and verified within 1–3 business days before shipment.

Once your order ships, you’ll receive a tracking number via email or SMS. Please allow 24–72 hours for tracking updates to appear in the carrier system.

Currently, CUKOT ships only within the United States. International shipping is not available at this time.

We accept major credit and debit cards including Visa, MasterCard, Discover, Apple Pay, Google Pay, and PayPal when available at checkout.

All transactions are processed in U.S. Dollars (USD).

Please verify that your billing information matches your bank records and ensure your payment method has sufficient funds available. If the issue continues, your bank may be blocking the transaction for security reasons.

If you are not completely satisfied with your order, you may return eligible items within 30 days of delivery. Items must be unused and returned in original packaging.

Contact us at support@cukot.com with your order number and our support team will guide you through the process.

There are no hidden fees or restocking charges. Customers are only responsible for return shipping costs when the return is due to a change of mind or ordering error.

Please allow 24–48 hours as carriers occasionally mark packages as delivered early. We also recommend checking with neighbors, reception desks, or building management. If your package still cannot be located, contact the shipping carrier first, then reach out to us for assistance.

We sincerely apologize for the inconvenience. Please email us a photo of the item along with your order number and we’ll resolve the issue as quickly as possible at no additional cost.