Refund policy

Refund & Exchange Policy

Last Updated: May 29, 2026

At CUKOT, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with a straightforward return and refund process.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

Be unused and in their original condition
Include all original packaging, accessories, tags, and documentation
Not be marked as final sale or non-returnable

Return Shipping Costs

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, CUKOT will cover all reasonable return shipping costs. Please contact us as soon as possible and provide photos of the issue to help us resolve it quickly.

Change of Mind or Incorrect Order

If you ordered the wrong item, selected an incorrect size, or simply no longer want the product, you are responsible for return shipping costs. Original shipping charges are non-refundable.

No Restocking Fees

CUKOT does not charge any restocking fees on eligible returns.

How to Start a Return

Step 1: Contact Us

Contact our support team with your order number and reason for the return.

Email: support@cukot.com

Step 2: Package Your Item

Carefully package the product in its original packaging with all included accessories, tags, and materials.

Step 3: Ship Your Return

Once your return request has been approved, we will provide detailed return instructions and the appropriate return address.

Refund Process

Inspection

All returned items are inspected upon arrival to verify eligibility.

Processing Time

Approved refunds are processed within 7 business days after the returned item has been received and inspected.

Depending on your bank, credit card company, or payment provider, it may take an additional 3–7 business days for the refund to appear in your account.

Refunds will be issued to the original payment method used during checkout.

Exchanges

Need a different size, color, or replacement item? We're happy to help. Contact our support team and we'll guide you through the exchange process.

Email: support@cukot.com

Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items may not be eligible for return. Any non-returnable products will be clearly identified on the product page prior to purchase.

Contact Information

Customer Support Hours

Monday – Sunday
8:00 AM – 6:00 PM EST

Email:
support@cukot.com

Phone:
+1 (813) 245-8426

Mailing Address:
5820 Butterfield Street, Riverview, FL 33578, United States

This address is used for administrative correspondence and approved product returns only. CUKOT does not operate a physical retail storefront at this location.